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Treat Customers Like Humans
Filed under Marketing TipsApr 6This is basically what wasabe.com’s co-founder and CEO, Jason Knight exemplifies by directly talking with clients. He is never afraid of picking up the phone and assist the customer in his or her query. As proof, he has placed his contact number in the site, where anyone can call him during certain hours. He gets his fair share of early morning calls and welcomes them.
He believes that the client relationship is more important than the sale. According to him, “A really good salesperson is not going to treat you like a prospect. They’re going to treat you like a human being,”
Communication is the key to a client’s (and a company’s) success.
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