• Sep 30

    Some of the things that are done during the search engine optimization process have no obvious effect. They might achieve something, somehow, but they can seem to have zero effect on a site’s standing with the search engines. It can be tempting to overlook these things in favor of the tactics that have a direct effect.

    It’s important to realize that not everything you do for your site’s optimization is going to have a direct effect in this way. A lot of the work done on your site’s optimization is designed to give your site’s reputation a general boost, which ultimately increases your ranking. Some of the tactics that have a direct impact on your standing with the search engines have less of a long-term effect. A search engine optimisation plan needs to have a mix of both to really have a chance to succeed.

    SEO tactics which swing

    There are some things you can do to your pages that, for almost every new site to SEO, will have a near-immediate effect. These are the things that many SEO experts will do first, so that their clients can enjoy an increase in rankings while they wait for the long-term work to be done.

    The sort of tactics we’re talking about here include the placement of keywords where there were none before, the reorganisation of architecture from complicated to simple, and the polishing up of code which was a little cluttered before. Fixing these things can have a swift effect because they have such a big impact on how the search engines communicate with a site and so are really useful search engine optimization tools.

    Some SEO tactics that produce a swift swing in rankings can be detrimental in the long term. Most black-hat SEO work tends to sit within this category. As time goes by, a pattern is emerging which indicates that the search engines will crack down on any techniques which have a swift effect. These tend to be the techniques most easily manipulated for dubious means.

    The effect of roundabouts

    Quite a lot of the work you do to optimise your site will have a less-than direct effect on your rankings. You can discuss this with our experts at www.seoconsult.co.uk. Things like creating quality content or hosting a community forum on your site will have more impact in the long term, when the search engines notice that your site is active. There is also a quality effect over time, as the search engines notice that people like your site.

    A lot of the best SEO outcomes come from quite roundabout methods. A social media campaign, for example, will take a long time to kick in with results and often won’t even get you inbound links. Businesses still use this technique, however, because it wins out over time.

    As every good search engine optimisation agency will tell you, effective SEO requires patience. It is worth the wait to put some roundabout techniques in place. Although some roundabout techniques may cause you to pull your hair out in frustration, your site will benefit in the long term.

  • Aug 10

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    Points and perks expire. What lasts is the company’s “personality,” as well as a two-way relationship with the customer that reinforces the brand

    But how does a company ensure that its loyalty program achieves effective share of heart? Here are five principles to consider:

    Roots of Loyalty

    The first principal may be counterintuitive to those who work so hard trying to create committed customers: Loyalty is natural. Think about it. Identify with someone or something, then reinforce the credibility of our beliefs and one way we do that is by forming loyalties to them. So we give them repeat business and brag about them to our friends.

    Appealing to the Heart

    The second principle: behavior often comes from the heart.

    We care about performers because we empathize with them. They lay themselves out for us—whether it’s an actor demonstrating raw emotion, a musician performing passionately, or an athlete leaving it all on the field. The common thread is vulnerability, the willingness to expose themselves and take a risk. And that creates a heartfelt response which makes us want to attend the movie, buy the CD, or sit in sub-zero temperatures watching the game (at full price, mind you).

    Take Your Time

    Love takes time. It’s as true in business as it is in romance.

    A Two-Way Street

    The fourth principle may be the most significant because of the damage that can be caused by ignoring it. Put simply, relationships are reciprocal.

    True relationships develop along the lines of give-and-take. Relationships develop only so far as trust develops. And trust develops only by mutual disclosure and the circumspect protection of valuable information. The more data you collect on your customers, the greater the danger that the give-and-take balance will get out of whack.

    It’s More than Numbers

    Fifth, just because you can’t precisely measure something (or measure it easily) doesn’t mean it’s not working. We don’t know how poetry moves the heart but our lives would be much less fulfilling without it.

    Behavior tends to get measured because it can be measured. But measurement can create its own reality and cause the loyalty marketing focus to become too narrowly defined.

    Be polite, be respectful, and be patient with your loyalty marketing efforts and you’ll find that they not only increase short-term transactions but drive long-term affection as well. That affection will pay off for years to come, long after the points and perks expire.

    Source

  • Jul 10

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    The essence of marketing is to understand you customers’ needs and develop a plan that surrounds those needs to create your offers. Let’s face it anyone that has a business has a need and desire to grow their business. The most effective way to grow and expand your business is by focusing on organic growth.

    You can increase organic growth in four different ways. They are:

    • Acquire more customers
    • Persuade each customer to buy more products
    • Persuade each customer to buy more expensive products or up selling each customer
    • Persuade each customer to buy more profitable products

    All four of these increase your revenue and profit. Let me encourage you to focus on the first which is to acquire more customers. Why? By acquiring more customers you increase your customer base and your revenues then come from a larger base.

    How can you use marketing to acquire more customers?

    • Create a strategic plan and spend time researching and planning.
    • Guide your product development to reach out to customers you aren’t currently attracting.
    • Price your products and services competitively.
    • Develop your message and materials based on solution marketing.

    Source

  • May 10

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    If you are like the majority of small business owners your marketing budget is limited. The most effective way to market your company is to create a well rounded program that combines sales activities with your marketing tactics. Your sales activities will not only decrease your out-of-pocket marketing expense but it also adds the value of interacting with your prospective customers and clients. This is priceless.Small businesses typically have a limited marketing budget if any at all. Does that mean you can’t run with the big dogs? Absolutely not. It just means you have to think a little more creatively.  How about launching your marketing campaign by doing one of the following:

    • Call your vendors or associates and ask them to participate with you in co-op advertising.
    • Take some time to send your existing customers’ referrals and buying incentives.
    • Have you thought about introducing yourself to the media? Free publicity has the potential to boost your business. Position yourself as an expert in your field.
    • Invite people into your store by piggybacking onto an event. What about a concert coming to town, willing to sell those tickets for them? If not, how about a walkathon that is taking place in your area, why not be public outreach and distribute their material?

    When you do spend money on marketing, don’t forget to create a way to track those marketing efforts. You can do this by coding your ads, using multiple toll-free telephone numbers, and asking prospects where they heard about you. This enables you to notice when a marketing tactic stops working. You can then quickly replace it with a better choice or method.

    Source

  • Apr 10

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    Understanding customers and examining their role in the marketing process is very important.  We will see that for most organizations understanding customers is necessary not only because of their effect on marketing decisions but because customers’ activities influence the entire organization.

    Yet, understanding customers is a never-ending challenge.  One reason is that not all customers are the same and, consequently, benefits sought by one customer may differ from those sought by another.  Because of this marketers must continually conduct marketing research to evaluate customers and to determine what they want.  And uncovering what customers want is made significantly easier if a company establishes methods designed to manage their customers.

    In this tutorial we explore the techniques marketers use to manage their customers.  We begin by defining what a customer is and why they are important to an organization.  We then look at what tools and strategies must be in place to skillfully manage customers including the crucial requirement that marketers build relationships with their customers.  Finally, we conclude with a discussion of how servicing customers is often just as critical as selling products to them.

    Source

  • Mar 10

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    What Are Patents, Trademarks, Servicemarks, and Copyrights?

    Some people confuse patents, copyrights, and trademarks. Although there may be some similarities among these kinds of intellectual property protection, they are different and serve different purposes.

    What Is a Patent?

    A patent for an invention is the grant of a property right to the inventor, issued by the United States Patent and Trademark Office. Generally, the term of a new patent is 20 years from the date on which the application for the patent was filed in the United States or, in special cases, from the date an earlier related application was filed, subject to the payment of maintenance fees. U.S. patent grants are effective only within the United States, U.S. territories, and U.S. possessions. Under certain circumstances, patent term extensions or adjustments may be available. Read the rest of this entry »

  • Jan 10

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    Before you learn more about marketing, you should get a basic impression of what marketing is. See What’s “Advertising, Marketing, Promotion, Public Relations and Publicity, and Sales?”. Basically, you might look at marketing as the wide range of activities involved in making sure that you’re continuing to meet the needs of your customers and are getting appropriate value in return. Think about marketing as “inbound” and “outbound” marketing. (In the following, consider “product” to be either a tangible product or a service — nonprofits often refer to these as “programs”.)Inbound Marketing Includes Market Research to Find Out:

    1. What specific groups of potential customers/clients (markets) might have which specific needs (nonprofits often already have a very clear community need in mind when starting out with a new program — however, the emerging practice of nonprofit business development, or earned income development, often starts by researching a broad group of clients to identify new opportunities for programs)
    2. How those needs might be met for each group (or target market), which suggests how a product might be designed to meet the need (nonprofits might think in terms of outcomes, or changes, to accomplish among the groups of clients in order to meet the needs)
    3. How each of the target markets might choose to access the product, etc. (its “packaging”)
    4. How much the customers/clients might be willing pay and how (pricing analysis)
    5. Who the competitors are (competitor analysis)
    6. How to design and describe the product such that customers/clients will buy from the organization, rather than from its competitors (its unique value proposition)
    7. How the product should be identified — its personality — to be most identifiable (its naming and branding)

    Outbound Marketing Includes:

    1. Advertising and promotions (focused on the product)
    2. Sales
    3. Public and media relations (focused on the entire organization)
    4. Customer service
    5. Customer satisfaction

    Source

  • Aug 25

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    Marketers have seen the customer service process evolve from an area that received only marginal attention into a primary functional area.  In response to customers’ demands for responsive and reliable service, companies are investing heavily in innovative methods and processes to strengthen their service level.  These innovations include:

    Increased Customer Self-Service

    A major trend in customer service is the move by companies to encourage customers to be involved in helping solve their own service issues.  This can be seen in retail industries where self-service ranges from customers placing their own grocery products in shopping bags all the way to having customers do their own checkout including scanning products and making payment.  Also, as we will soon discuss, customers needing information are being encouraged by companies to first undertake the effort themselves often by visiting special company-provided information areas (see Website and Phone Accessible Knowledge Base below).  Only after they have explored these options are customers encouraged to contact customer service.

    Revenue Generators

    Companies that maintain a customer service staff have found that these people not only can help solve customer problems but they may also be in a position to convince customers to purchase more.  Many companies are now requiring sales training for their customer service personnel.  At a basic level customer service representatives may be trained to ask if customers are interested in hearing about other products or services.  If a customer shows interest then the representative will transfer the customer to a sales associate.  At a more advanced level the representative will shift to a selling role and attempt to get the customer to commit to additional product purchases.

    Out-Sourcing

    One of the most controversial developments impacting customer service is the move by many companies around the world to establish customer service functions outside of either their home country or the country in which their customers reside.  Called out-sourcing, companies pursue this strategy to both reduce cost and also increase service coverage.  For instance, having multiple customer service outlets around the world allows customers to talk via phone with a service person no matter what time of day.  The ability to move service to another country is only viable in large part due to technological developments (see Internet Telephone below).  But such moves have raised concerns on two fronts.  First, many see this trend as leading to a reduction of customer service jobs within a home country.  Second, customer service personnel located off-shore may lack sufficient training and often lack an understanding of the conditions within the customers’ local market both of which can affect service levels.  At the extreme a poorly managed move to out-source customer service can lead to a decrease in customer satisfaction which in the long-run could affect sales.

    Source

  • Dec 28

    NetMarketingAs many posts have said, internet marketing is the way to go for it is fast, cheap and can reach an audience of millions in a few minutes. Imagine being able to post an ad poster that is seen by millions, now that’s exposure. The internet has grown by leaps and bounds and so have our interest and ability to use it. Throughout the whole world, the internet has access to some of the most remote areas you wouldn’t even think it’s possible.
    Search Engine Optimization makes your work visible to search engines that presents it to searches conducted onto it. The more times your work is viewed and the keywords get hits the higher the ranking so the more it is presented. The internet has enabled anyone with a computer connected to it to get hold of the latest news, blogs, events and any other stuff that is happening with ads of course that earns money in the process each time a person clicks on an ad.

  • Jul 4

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    • Product: The product aspects of marketing deal with the specifications of the actual goods or services, and how it relates to the end-user‘s needs and wants. The scope of a product generally includes supporting elements such as warranties, guarantees, and support.
    • Pricing: This refers to the process of setting a price for a product, including discounts. The price need not be monetary – it can simply be what is exchanged for the product or services, e.g. time, energy, psychology or attention.
    • Promotion: This includes advertising, sales promotion, publicity, and personal selling, branding and refers to the various methods of promoting the product, brand, or company.
    • Placement (or distribution): refers to how the product gets to the customer; for example, point of sale placement or retailing. This fourth P has also sometimes been called Place, referring to the channel by which a product or services is sold (e.g. online vs. retail), which geographic region or industry, to which segment (young adults, families, business people), etc.

    These four elements are often referred to as the marketing mix, which a marketer can use to craft a marketing plan. The four Ps model is most useful when marketing low value consumer products. Industrial products, services, high value consumer products require adjustments to this model. Services marketing must account for the unique nature of services. Industrial or B2B marketing must account for the long term contractual agreements that are typical in supply chain transactions. Relationship marketing attempts to do this by looking at marketing from a long term relationship perspective rather than individual transactions.

    Source